Dispatcher

Hot Springs, AR
Part Time to Full Time
Entry Level

Job Description of Dispatcher:

Effectively and professionally provides communications and dispatch services for ground and air emergency medical services.

Duties and Responsibilities of Dispatcher:

  • Utilizes system status management computer system which monitors, updates, and controls the location and movement of units
  • Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands
  • Dispatches and maintains radio communications with units
  • Monitors and documents response times of units
  • Maintain the cleanliness of the dispatch center and work area
  • Follows employer guidelines for customer service
  • Maintain patient confidentiality
  • Investigates and reports all response time exceptions
  • Answers requests and dispatches medical support personnel
  • Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents
  • Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel
  • Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...)
  • Comply with continuing education requirements and maintain all certifications required by the employer
  • Function as public relations representative when dealing with facilities, agencies, etc. Responsible for adhering to all company & departmental policies and procedures. Perform other related duties as required

Critical Qualifications of a Dispatcher: 

  • Must pass the 2 Hour CritiCall Test (link sent via email after online application is completed)
  • High School Diploma or GED
  • Must be available to work flexible hours
  • Must type minimum of 30 WPM
  • Current Driver's License
  • Current CPR Healthcare Provider Certification

About the West Central Arkansas Workforce Development Area

The West Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.

WCAPDD/Arkansas Workforce Center is an “equal opportunity employer/program,” and “auxiliary aids and services are available upon request to individuals with disabilities.” Arkansas Relay Service: 1-800-285-1121 (Voice) 1-800-285-1131 (TDD) or TDD 711.

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  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
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